Fees & key information

What are the fees for your solutions?

If you enter into a debt solution with us, there may be fees involved. As one of the longest-standing debt help providers in the UK, we promise our customers an excellent service, and we will always ensure our fees stay competitive.

Will my credit score be affected?

Any debt solution that involves paying less than originally agreed will have an impact on your credit rating in the medium to long term. We'll talk you through all the pros and cons of each solution before you sign up for anything.

What if I change my mind?

If you choose to enter a solution with us, you have the right to cancel the agreement at any point within the first 14 days. If you do, you will receive a refund of any fees you may already have paid to us during that time.

About the fees

Trust Deed fees

We will only charge a fee once your Trust Deed is accepted by your lenders. It will then become protected, and come into effect.

All fees are paid out of – not in addition to - your regular affordable monthly payments.

Once your Trust Deed becomes protected, the fees you will pay are:

Fixed fee

This fee covers the Trustee’s professional charges for arranging your Trust Deed including preparing your Trust Deed and presenting it to your lenders for protection.

The fixed fee will not normally exceed £2,500 and will always be the first cost that is paid out of your regular contributions, and before any payments are made to your lenders.

Realisation fees

A realisation fee is what we charge to cover the on-going work involved in running your Trust Deed. Our fee is normally between 15% - 20% of the total amount of money you pay into your Trust Deed. This can include your regular payments, any assets (e.g. the equity in your property or vehicle) and windfalls (e.g. an inheritance). Because our fee is calculated based on percentage, the total amount payable will vary from customer to customer.


The Trustee is also entitled to claim back the cost of certain expenses (such as postage, insurance, etc) incurred in connection with the running of your Trust Deed.

We will set out exactly how much we will charge in your case within the terms of the Trust Deed your sign and before we seek your lenders approval.

For a typical client who owes £19,927 to their unsecured lenders and can afford regular monthly payments of £168 into a Trust Deed lasting four years:
Fixed fee £2,262
Realisation fee (see above) £1,527
Trustee costs and disbursements £1,100
Total fees and costs £4,889
Typical monthly repayments (x48 months) £168
Total to be paid (including fees mentioned above)

This example assumes that there is no equity in any property owned by our client, and that they do not receive any regular overtime or bonus payments.
Unsecured debt written off on completion £16,752 (84.1%)